Services
Navigating Insurance for Your Medication
Sometimes, your health insurance plan requires extra steps before they will cover a prescribed medication. This process can be confusing and time consuming. Our dedicated team is here to manage prior authorization process for you, working directly with your doctor and insurance provider to secure the approvals you need, ensuring you get your medication promptly.
How We Can Help
- Starting the Process: We take the lead by initiating the necessary paperwork and communicating with your prescriber to get things started correctly.
- Direct Communication: Our staff spends the time on the phone with insurance companies, handling the follow ups and navigating their requirements so you do not have to.
- Clinical Documentation: We assist in gathering and submitting the required clinical information to demonstrate the need for your prescribed therapy.
- Appeals and Alternatives: If a request is denied, we work with your healthcare provider to understand the reasoning and assist in the appeals process or find a covered alternative.
Your Advocates in Health
Letting our experienced technicians and pharmacists handle this task helps reduce your stress and avoids delays in starting an important treatment. This is a key part of our commitment to providing personalized care and improving healthcare access for our Salt Lake City community.
Get the Assistance You Need
If you have been told a prescription needs prior approval, let our staff know. Call us today at (801) 521-6353, and we will take care of the rest.
Frequently Asked Questions
Your Questions, Answered
We’ve gathered answers to the most common questions to help you understand our services and make the most of your experience with us.
A prior authorization, sometimes called a pre-approval, is a process required by many insurance companies for certain medications. Your insurer requires justification from your doctor on why a specific drug is medically necessary for you before they will agree to cover its cost.
Once we are aware that your prescription needs approval, our team coordinates with your doctor's office to submit the necessary paperwork to your insurance provider. We handle the follow up and communication, saving you time and hassle.
Yes, we offer a cash discount plan to help make medications more affordable. We are committed to finding solutions that help you access the care you need.
Absolutely. We provide multi-dose pill packaging, where we sort your medications by date and time into easy to open packets. We also offer medication synchronization (Med Sync) to align all your refills for a single monthly pickup.
We are open Monday through Friday from 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 1:00 PM. We are closed on Sundays.
After dealing with the big chain pharmacies, Apothecary Shoppe is so much more. Very friendly personable staff. They know your name and are always so helpful. The free delivery is a real plus. Trevor is great to work with.
Rita
Awesome little local pharmacy! We made the switch over a year ago from Walgreens after consistent supply issues and haven’t looked back. Their hours may not be as long but the staff is so nice and goes above and beyond to make sure we get what we need at the best price. Can’t recommend them enough.
Emily
The staff here go above and beyond to make you feel welcome and like no question is dumb. I am so glad I found this place through UAF. SUPER GLAD TO BE USING THIS PLACE AND WILL CONTINUE TO DO SO FOR A VERY LONG TIME!
Jacob
This is the best pharmacy ever. The people who work here know your name when you walk in. They are proactive about going the extra mile. I can’t recommend them enough. Shout out to every one there. You’re the best.
Ramona
Happy Clients
What our customers say
Real words from real neighbors who trust us with their health every day.